1. Who We Are
Our website address is: https://itutors.online.
We are itutors.online – a UK-based educational platform. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What We Collect and Why
During checkout, we collect:
- Personal data: Name, email, phone number, billing/shipping address, student ID
- Payment data: Cardholder name, card number (processed securely), bank account details
- Technical data: IP address, browser type, location, cookies
We collect this data to:
- Process payments securely
- Fulfill legal obligations (e.g. tax reporting)
- Prevent fraud and ensure secure transactions
- Respond to refund or support requests
- Improve our services and user experience
All data is processed lawfully under Article 6 of UK GDPR, either by consent or contractual necessity. Sensitive data is handled with enhanced safeguards as required by law.
3. How We Store and Share Your Data
We retain:
- Order records: Up to 7 years for accounting and tax compliance
- Account data: Until you delete your account
- Comments/reviews: Indefinitely unless removed
We share data only with trusted third parties:
- Payment processors: PayPal, Stripe, or local bank gateways
- These providers comply with PCI DSS standards and UK GDPR. See PayPal’s Privacy Policy for details.
Our team (Administrators and Shop Managers) can access your data to fulfill orders and provide support. All access is logged and restricted by role.
4. Your Rights and Data Protection
Under UK GDPR, you have the right to:
- Be informed about how your data is used
- Access and correct your data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Challenge automated decision-making
We protect your data using:
- SSL encryption
- Secure payment tokenization
- Role-based access control
- Regular security audits
If you believe your data is mishandled, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or call 0303 123 1113.
For privacy-related concerns, please contact us directly at support@itutors.online.